Refund policy

You may return defective merchandise within 30-days of the original purchase date for a full refund MINUS shipping charges; however, it is best to contact us first to confirm the return.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at owl@lorelea.com. Please note that returns will need to be sent to the following address: 10510 Scarlet Oak Ct Louisville KY 40241

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at owl@lorelea.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at owl@lorelea.com.

ALL RETURNS MUST BE RECEIVED by us within 30 days of the invoice date for a credit card refund or to receive an account credit that may be used for future purchases.